How can I contact Findmypast?

We regularly update our Frequently Asked Questions so you may find the answer you're looking for without needing our help.

Our operating hours are Mon-Fri 9am-5pm UK Time
Please note our Support Team will be unavailable on Thursday July 17, 2025 from 3pm UK Time on Live chat or Telephone. You can still send an email during this time and the team will get back to you as soon as possible. 

Our Customer Support team can be contacted several ways;

• Complete our contact form - select 'Preview' once you have completed the form and then 'Contact Us' to send your message
• Send an email to: [email protected]
• Live Chat: chat online in real time to our Customer Support team by selecting the Support button at the bottom of this page (available during operating hours only)
• Call our telephone support:
  • UK & Ireland 
    
    • +44 (0)20 3326 6300
  • US & Canada
    
    • +1 (855) 246 8234

We do our very best to answer calls and Live Chat as quickly as possible, during working hours.