Mocavo has now moved to Findmypast

Mocavo has now moved to Findmypast

About the move

Findmypast have created a single experience for our US customers in a move that aims to deliver a more focused, efficient and comprehensive service to US family historians.

You don’t need to do anything just now. We're hard at work bringing the two sites together and we'll be in touch with specific information about your account once the migration has taken place, with some how-to guides that will help make the most of the new experience.

Existing Gold/Silver Mocavo subscribers: Your existing subscription will be migrated to FMP and when this expires, you will be given an additional 90 days to enjoy Findmypast. You can be assured that your payments will remain unchanged for your current subscription. If you hold a Findmypast subscription too, we will make the necessary adjustments to your two accounts.

Non-Subscribers (Basic): We will either merge your account with your Findmypast profile, or create a new one if you're not currently registered with Findmypast. If you have a Findmypast subscription, this will continue without any disruption. We will also be giving you 30 days free access to Findmypast.

How does this move affect you?

  • You’ll still benefit from the same great content you’ve been enjoying on Mocavo and this will all be available on Findmypast soon. In addition, you’ll be able to take advantage of hundreds of millions of new and exclusive US records to further enhance the experience for US family historians.
  • Findmypast has more British and Irish records than anyone else and is adding new records from the US and other locales every single week, so you’ll be able to take advantage of these to help your family history search. You’ll be able to explore nearly 8 billion names now and hundreds of millions of new names coming this year alone.
  • You can easily import your family tree and we’ll start to hint against names that we find in the archives to help you discover more about your family and even find relatives you never knew existed.

FAQs

  1. Will my family tree be accessible?
    • If you have exported your family tree (GEDCOM file) from Mocavo, then you can import it to Findmypast and continue building once we have completed the migration. If you have not exported your tree, than please be patient as we will email it to you soon so you can add it to your Findmypast account.
  2. Will my login information (email and password) remain the same once the migration occurs?
  3. When will my subscription be active on Findmypast?
    • We are in the process of migrating all accounts from Mocavo to Findmypast, and then adding the appropriate subscriptions to your account. We estimate this process will be complete by March 31, 2016, at which point your subscription should match that which you previously had with Mocavo. In addition to this for the inconvenience we will be extending your Mocavo subscription by 90 days to welcome you to Findmypast.
  4. Will the Mocavo content be contained within its on section on Findmypast or distributed throughout the other collections on Findmypast?
    • Mocavo content will be transferred over the coming weeks and added to our already comprehensive data sets on Findmypast.
  5. What will the cost be once my current subscription period comes to an end?
    • Your renewal will take place at standard Findmypast rates at the time of renewal.
  6. What if I prefer not to participate in this transition
    • If you prefer not to continue your subscription, you can opt out of auto renewal after the migration has occurred, and no further payments will be taken; your access will remain live until your pre-existing renewal date.
  7. Will the content on Mocavo still be free when it is available on Findmypast?
    • Once we have migrated all of the data from Mocavo to Findmypast, the data which was previously freely available, will remain so for the foreseeable future.