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18. Refunds

This Section shall only apply to consumer users of the Site. If you are a Genealogist or other commercial user of the Site this Section does not apply.

Subject to the following sentence, if you cancel a contract for Subscriptions or Credits within the Cooling-Off Period then we will refund all monies that you have paid to us in respect of the contract being cancelled. However, as stated above, if you have given your express consent to us to provide access to Records in the Cooling-Off Period and if we have begun that supply, we shall not be obligated to provide a refund.

No refunds will be issued where Micropayments have been used as the payment method.

We will aim to process any refund due to you within 3 working days and, in any case, not later than 14 days after the day on which we were informed about your decision to cancel the contract. Refunds can only be made to the original source of payment / payment method.

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