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Frequently asked questions
Current popular questions
- How can I take a Free Trial?
- Where can I find a list of all records?
- How do I search by maiden name?
- How do I unsubscribe from Findmypast emails?
- Where can I see a history of records I have viewed?
- What is the 1939 Register?
- How can I find out more information about the 1939 Register?
- How to search for children from a marriage ?
- Can I order a paper copy of a birth (or marriage or death) certificate?
- Pages not displaying correctly
- How can I search a census by reference?
- How do I search for marriages?
- Do you offer access for schools / libraries
Getting started with your Family History research
- I've registered with Findmypast, now what do I do?
- I can't seem to go any further back in my family history
- Getting Started with your Family History
Subscription and payment information
- How much does a subscription cost?
- How much are PayAsYouGo credits?
- How can I pay?
- How do I cancel my continuous subscription?
- How do I update my card details for my next subscription payment ?
- Why do you need my credit/ debit card details for a free trial?
- How does your payment appear on my credit/debit card statement?
- I have a voucher / code - how can I use that?
- I’m not currently using continuous / auto-renew membership. How do I opt-in?
- Where can I see my previous payments?
- Do you provide a secure server for credit and debit card transactions?
- How do I get a refund of my payment?
- How do I cancel my free trial?
The 1939 Register
- What is the 1939 Register?
- How can I access the 1939 Register & how much does it cost?
- Can I unlock a 1939 Register household with my subscription?
- Why is the 1939 Register so significant?
- How was the 1939 Register compiled?
- What were the records within the 1939 Register originally used for?
- What information is listed in the 1939 Register?
- How can I find more information about the 1939 Register?
- Does it include every individual in the UK in 1939?
- What if I notice an officially closed record in the 1939 Register that I believe should be open?
- Why are some records in the 1939 Register officially closed?
- How can I provide proof of death to request the opening of a record?
- I’m not a subscriber to FMP, how can I request the opening of an officially closed record?
- What is the difference between the 1939 Register and a census?
- Why can't I find the person I’m looking for?
- Why can't I find the street I'm looking for?
- Why don't Findmypast cross reference?
- If an entry in the household is closed, how do we know the name to submit evidence?
- How does the transcription process work ?
- Open & Closed record - can you summarise this for me ?
- What is the significance of The National Archives reference number?
- Where are the records for Scotland and Northern Ireland?
- Changes In Name
Family Tree
- Getting started building your family tree
- Can I search other trees on Findmypast and share mine with other people?
- Can I make a copy of my tree/ export a gedcom file?
- I already have a gedcom/ digital copy of my family tree - can I upload it to Findmypast?
- How do I change the name of the family tree that I have created?
- How do I add photos to my tree?
- Viewing your family tree
- Can I add living relatives to my tree?
- How do I print my tree
- Delete a relative in the tree
- How can I delete my family tree?
Records
- How do I start ?
- What records do you have available ?
- How do I search the records?
- Viewing records
- I can't find a record I am looking for ?
- How can I search a census by address?
- Is there a list of site records?
- Is there more information available for the Napoleonic Wars?
- How do I save or print part of a newspaper page/ article?
- Can I search the census using other family members
- Can I search newspapers by years ?
- Can I search using parent names?
- Records - how do you count these?
My Account Details
- I've forgotten my password
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Hints on your Family Tree
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How do I unsubscribe from Findmypast emails?
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