FAQs

Certificates

I have the district, volume and page for a birth, marriage, or death record. What do I do with this?

With the index information you can purchase a certificate online, by post or telephone. Find out more.

Can I view and print birth, marriage and death certificates on findmypast.com?

Birth, marriage, and death certificates cannot be viewed online. But you can obtain copy-certificates from the General Register Office (GRO), the government body that holds official information on births, marriages, and deaths (BMDs).

How do I order certificates?

Certificates can be ordered online, by post, email, or phone from the GRO. See our page on ordering certificates online or contact the GRO using the details below.

GRO contact details:

Certificate Services Section
General Register Office
PO Box 2
Southport
Merseyside
PR8 2JD

Email: certificate.services@ips.gsi.gov.uk

Tel: 0845 603 7788 or (international) +44 845 603 7788

Opening hours:
Monday to Friday 8am to 8pm GMT
Saturday 9am to 4pm GMT

Who do I contact if there’s a problem with my certificate order?

If you have any problems with your certificate order, please contact the GRO directly.

Can I order a certificate if I live overseas?

Yes. Overseas residents are able to order certificates online direct from the GRO site.

How do I order military and overseas certificates?

You can order military and overseas certificates in the same way as domestic ones. See the GRO site for details.

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